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Return and Refund Policy
Thank you for choosing Fusionar Solution products and supporting our brand. Fusionar Solutions is a brand name operated by Fusionar OÜ. We want you to be satisfied with your purchase, and if for any reason you are not, please follow these steps to initiate a return.
How to Initiate a Return:
- Contact us to initiate a return request and include your order number.
- Once your request is received, we will contact you to arrange the return.
- Package the item securely to prevent damage during return shipping.
- Receive the refund once the return is processed.
Terms & Conditions
A) Physical Products:
Return and Refund Policy
Return Period
You have 60 calendar days from the date you received your product (based on our tracking records) to initiate a return.
Conditions for Return Eligibility
- The item(s) must be returned in their original packaging or similarly protective packaging.
- The item(s) must be in good condition, with no missing parts.
Damage Fees
Refunds may be subject to a damage fee of up to 30% of the product’s purchase value, determined after inspection of the returned item(s). Factors such as product condition, packaging integrity, and completeness will be considered.
Return Shipping Costs
The shipping costs for returning the product(s) are the responsibility of the buyer. We recommend using a trackable shipping service to ensure the safe return of the item(s).
Refund Method
Refunds will only be issued to the original payment method used at the time of purchase.
Marketplace Purchases
This return policy applies only to purchases made directly through our online store at https://fusionar.shop/.
Products purchased from online marketplaces (such as Etsy) are subject to the return policies of those respective marketplaces.
Exchanges
To exchange an item, return the original product according to the steps above and place a new order for the replacement.
This ensures a quick process for obtaining the item you want.
Refund Processing
Once we receive and inspect your return, we will notify you about the status of your refund. Approved refunds will be processed to the original payment method.
Please note that it may take additional time for your bank or credit card provider to reflect the refund.
All return and refund decisions by Fusionar OÜ are final. Please ensure your items are packaged carefully to avoid damage,
as Fusionar OÜ is not responsible for damages during return shipping.
Shipping Costs
The customer is responsible for any return shipping fees.
Date of Receipt
The official date of receipt is defined as the delivery date shown on the carrier’s tracking system.
B) Digital Files
For digital product purchases, customers may request a review of the purchase within 14 days of download if an issue is found.
Defective Digital Files
- If there is an issue with the file itself (e.g., incomplete or contains errors), please contact us within 14 days. We may request up to 10 days to resolve the issue.
- If we cannot resolve the issue, we will refund the cost of the digital file.
Non-Refundable Situations
Refunds are not available for digital products under the following circumstances:- Change of mind after purchase
- Accidental purchase
- Insufficient expertise to use the product
- Requests for a refund based on goodwill alone
If you have any questions regarding this policy, please reach out to us at contact@fusionar.shop
Refund processing time
The amount of time it takes for the customer to receive a refund: 5 Days