FAQs – Fusionar.shop

Frequently Asked Questions (FAQs)

Company related Questions

What is Fusionar Solutions?
Fusionar Solutions specializes in digital designs and 3D-printed organization products. We sell through our website and Etsy.
Where is Fusionar Solutions based?
Our company, Fusionar OÜ, is registered in Estonia at Telliskivi tn 57, Põhja-Tallinna linnaosa, 10412 Tallinn.
How can I contact you?
You can reach us via email at contact@fusionar.eu.

Products & Materials

What types of products do you sell?
We offer a variety of 3D-printed organization items and digital designs. Our catalog includes bathroom accessories, storage solutions, and other innovative designs.
What materials are your products made of?
Our physical products are primarily made from PLA (Polylactic Acid) plastic, an eco-friendly and biodegradable material derived from renewable sources like corn starch.
Are your products durable?
Yes! While PLA is strong and lightweight, it should be kept away from extreme heat (above 50°C) to maintain its structure.
Can I request a product in a different material?
We currently specialize in PLA-based products, but if you have specific material requests, feel free to contact us, and we will assess the feasibility.

Ordering & Payment

What payment methods do you accept?
We accept credit/debit cards, EPS, Bancontact, iDEAL, Przelewy24, and direct bank transfers.
In what currency are prices displayed?
All prices are in Euros (€) and include applicable taxes.
Can I cancel my order?
Yes, orders can be canceled if shipping has not been initiated, within 24 hours of purchase.

Shipping & Delivery

Which countries do you ship to?
We currently ship to Argentina, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Türkiye, and Ukraine.
How much does shipping cost?
We offer a flat shipping rate of 5 Euros.
How long does shipping take?
Orders typically arrive within 2-5 business days.
Do you provide tracking numbers?
Yes, all shipments come with a tracking number, which can be monitored through La Poste (French postal system).

Returns & Refunds

Can I return a product?
Our Return and Refund Policy applies to physical items only. Digital products are non-refundable.
What if my item is damaged or incorrect?
If you receive a defective or incorrect product, please contact us at contact@fusionar.shop within 7 days of delivery, and we will assist you.
Do you refund shipping costs?
No, shipping costs are non-refundable unless the issue is due to an error on our part.

Custom Orders & Special Requests

Do you accept custom orders?
Yes, we can evaluate custom 3D-printed designs upon request. Send us your inquiry via email.
Can I request a different color or size?
Depending on the item, some modifications may be possible. Contact us for availability.

How are your digital products designed?

Our digital products are designed using Tinkercad, ensuring precision and usability for 3D printing.

Do you guarantee the quality of the files?

Yes, we ensure the quality of our digital files before making them available for download. Each design is checked for accuracy and proper functionality.

What should I do if there is a problem with the file?

If you encounter an issue with the file itself (such as errors in the design or issues preventing printing), please contact us, and we will work with you to resolve the problem as soon as possible.

Who responsible for printing issues?

We are not responsible for any printing problems that are not related to the design of the file. Factors such as printer settings, filament quality, and calibration are outside of our control.

Can I modify the files?

You can modify the files for personal use, but redistribution or commercial use of the modified design is not allowed without permission.

Do you offer refunds for digital products?

Due to the nature of digital products, we do not offer refunds once a file has been downloaded. However, if you experience issues with the file itself, please reach out, and we will assist you.